Support & FAQ
Frequently Asked Questions
General
Absolutely. AI-assisted translation review is one of our core services. We refine AI-generated Japanese into natural, fluent, and culturally appropriate language while correcting grammar, terminology, and style.
We work with a wide range of file formats, including Microsoft Word, Excel, PowerPoint, Google Docs, Google Sheets, CSV, JSON, XML, XLIFF, and plain text files. If you have a different format, feel free to contact us.
Every project is carefully reviewed by a native Japanese translator. We check for accuracy, consistency, natural wording, grammar, and cultural appropriateness to ensure your content reads as if it were originally written in Japanese.
Work starts after full payment has been confirmed.
Yes. We are happy to sign a Non-Disclosure Agreement (NDA) before starting your project. All client files and information are treated as strictly confidential.
Yes.
We specialize in website localization for Japanese users.
Yes. We localize Shopify stores, including product pages, collections, navigation menus, checkout-related content, blogs, and marketing materials. Our goal is to create natural Japanese that improves user experience and helps increase conversions in the Japanese market.
Yes. If you provide the source text in a document or spreadsheet, we can localize your mobile app into natural Japanese. For pre-launch projects, screenshots or design mockups are highly recommended to ensure accurate context, consistent terminology, and a better user experience.
Yes. Rush orders are available depending on our current workload and project size. Please contact us before placing your order to confirm availability and any applicable rush fees.
We primarily use OmegaT, an open-source CAT tool that allows us to maintain translation consistency and terminology across projects. All translation work is performed locally to help protect confidential information and ensure secure handling of your files.
Prices & Payments
Prices vary based on the length, difficulty, and format of your texts. To give an idea, our average price to date has been around 0.2 USD per source word (around 25 USD per standard page). For more information you can consult our page on Plan & Pricing.
You can send us the files via the contact form or via email, and our Account Manager will get back to you within a couple of hours with a quote.
We operate on a pre-payment basis. After you submit your request through our form, our team will calculate the cost and email you a Stripe invoice.
Please complete your payment within 3 days of receiving the invoice. We will begin the translation process and deliver the final work once your payment has been successfully confirmed.
Due to the nature of digital and manual services, we do not offer refunds once work has begun. However, we provide revision rounds to ensure you are 100% satisfied with the quality.
We accept credit card payments and bank transfers.
Yes. Our minimum order is USD 25 per project. Small projects are always welcome.
The prices displayed on our quotes and website are net prices and do not include any local taxes (such as VAT or GST).
As our services are provided from Japan, any tax compliance, reverse charge obligations, or local tax declarations required in your country are the sole responsibility of the client. Please consult your local tax regulations if you have any questions.
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